Courses in Customer Service

Our courses in Customer Services are suitable for employees and employers in all business sectors. These courses provide recognised qualifications through work based training and assessment in a customer service role.

Starting work in Business & Administration

  • Functional Skills Handbook
    Functional Skills qualifications equip learners with the practical skills in English, Mathematics, and Information and Communication Technology (ICT) that are required in everyday life, education and the workplace.

Courses for junior customer service staff

Courses for senior customer service staff