Our courses in Customer Services are suitable for employees and employers in all business sectors. These courses provide recognised qualifications through work based training and assessment in a customer service role.
Starting work in Business & Administration
- Functional Skills Handbook
Functional Skills qualifications equip learners with the practical skills in English, Mathematics, and Information and Communication Technology (ICT) that are required in everyday life, education and the workplace.
Courses for junior customer service staff
- Level 2 NVQ Certificate in Customer Service
This qualification is aimed at individuals who are starting a career in a customer facing role.
- Level 2 Certificate in Customer Service
This qualification is relevant to all occupational areas in which customer service is provided, so may be suitable for learners who are working in, or interested in working in a wide range of different roles.
Courses for senior customer service staff
- Level 3 Diploma in Customer Service
This qualification gives the foundation to future progression in a range of different roles, which involve customer contact.
- Level 3 Certificate in Customer Service
The EDI Level 3 Certificate in Customer Service is a Technical Certificate for the Advanced Apprenticeship in Customer Service.