Learning Resources

Learners you will find links and information here that will help you with your course.

Reading List - Health and Social Care

Below is some suggested reading for learners taking Health and Social Care qualifications. All books are widely available on Amazon or search for them using your web browser.

  • Level 2 Health and Social Care Diploma: Candidate Book (Level 2 Work Based Learning Health and Social Care)
    Yvonne Nolan Yvonne Nolan (Author), Ms Colette Burgess (Author), Mr Colin Shaw (Author)
  • Level 3 Health and Social Care (Adults) Diploma: Candidate Book (Level 3 Work Based Learning Health and Social Care)
    Yvonne Nolan (Author), Ms Nicki Pritchatt (Author), Ms Debby Railton (Author)
  • Health and Social Care: Dementia Level 3 Candidate Handbook (QCF) (Level 3 Work Based Learning Health and Social Care)
    Yvonne Nolan (Author)
  • Health and Social Care Diplomas - Level 3 Diploma Candidate Handbook [Paperback] Mark Walsh Mark Walsh (Author, Series Editor), Ann Mitchell (Author), Elaine Millar (Author), John Rowe (Author), Lois Greenhalgh (Author)
  • Health and Social Care: Dementia Level 2 Candidate Handbook (QCF) (Level 2 Work Based Learning Health and Social Care)
    Yvonne Nolan Yvonne Nolan (Author)
  • Leadership and Management in Health and Social Care: Level 5
    Alix Walton (Author), Ms Jo McKibbin (Author)

Reading List - Customer Care

Below is some suggested reading for learners taking Customer Care qualifications. All books are widely available on Amazon or search for them using your web browser.

  • S/NVQ Level 2 Customer Service (S/NVQ Customer Services) [Paperback]
    Ms Sally Bradley (Editor)
  • OCR Level 2 NVQ Certificate in Customer Service (QCF) Incorporating Level 2 Certificate in Customer Service Knowledge...
    by Sarah Pilbeam and Maureen Everett (30 Mar 2012)

Reading List - Business Administration

Below is some suggested reading for learners taking Business Administration qualifications. All books are widely available on Amazon or search for them using your web browser.

  • NVQ/SVQ Level 2 Business & Administration Candidate Handbook (NVQ Administration)
    by Mrs Karen Trimarchi, Mrs Bernadette Watkins, Mr Nigel Parton and Mr Parras Majithia
  • OCR Business & Administration NVQ: Level 3
    John Sutherland (Author), Diane Sutherland (Author)

Functional Skills Resources

Below are two web sites that will help you with your functional skills handbook.

BBC Skillswise

BBC Skillswise is a free-to-access website for adult numeracy and literacy tutors and students, with printable worksheets and factsheets and online games, videos and quizzes that can be used in class or by students at home.

Skills Workshop

The Skills Workshop is a free Functional Skills and Skills for Life resources, there are additional resources other than the ones listed below: